Hello, thank you for using THINKCAR Co., Ltd.'s products and services. Below, we explain the privacy policies for our thinkdiag devices, applications, and websites. You will learn how the data we collect is used and protected, and the steps we take to ensure information security.
When you use our services, we collect the following information you provide.
Create account information on our service, such as your name, email address, password, mobile phone number, etc. This is the information you must provide to create an account. We use this information to personalize your services, develop new services, and contact you through the use of services.
To enable the main features of the thinkdiag application, you need to provide us with additional information about your vehicle, such as vehicle identification number (VINS), manufacturer, model, engine type and mileage.
If you contact us or participate in investigation, promotion, etc., we will collect the information you submit, such as your name, contact information, etc.
If your account on our services connects to an account on another service, we may receive information from another service. For example, if you connect to Facebook, we may receive information such as your name, age range, language, and email address. When you link to the service, you expressly agree to share this information with us. By canceling access to other services, you can stop sharing information from other services with us.
Your information will only be used for better user experience improvement, We will not reveal and disclose your personal information to other companies or individuals without your permission.
To use our services, we collect information about the vehicles you plug into your thinkdiag device. Such information includes, but is not limited to: OBD diagnostic reports, which help explain why the car's inspection engine lights appear; System-wide test reports, which help you provide professional maintenance advice on vehicle problems.We will not disclose your information to other third parties.
We collect this information to explain and present to you. We also anonymously aggregate this data into power prediction algorithms. This will never contain any personally identifiable information about you. These algorithms predict other problems by comparing them to problems detected by other vehicles so that we can tell you about problems that are outside the range of your vehicle's detection. You can stop this collection at any time by removing the thinkdiag device from the vehicle.
When we install the thinkdiag application, we collect information about the device on which the application is running. Examples include platform, operating system version, manufacturer, and model. This enables us to detect and resolve application problems.
Our device is diagnostic equipment and need to be plugged into the car DLC. We use Bluetooth to establish a connection between the vehicle and mobile phone. Our device uses Bluetooth Low Energy (BLE), and will need location permissions to acquire the list of Bluetooth devices. For more information please refer to the Google protocol connection: https://developer.android.com/guide/topics /connectivity/bluetooth-le.
We will use the information collected for the following purposes.
With the information we have collected, we can provide services for you and abide by the service agreement we have signed with you. For example, we need to use your information to provide you with thinkdiag vehicle test reports and customer support in our thinkdiag application.
We use the information we collect to improve and personalize services and develop new services. For example, we use this information to troubleshoot and prevent errors; Perform data analysis and testing; Conducting research and investigations; And developing new features.
When required, we use your information to send you service notifications and reply to you when you contact us. We also use your information to promote new features or products that we thank you are interested in.
We use the information we gather to promote security for services, users, and others. For example, we can use this information to authenticate users and prevent fraud and abuse.
For the use of your personal data, we will first obtain your consent, you can also at any time through our service to close your consent.
We do not share your personal information except in the following limited circumstances.
We may keep or disclose information about you to comply with laws, regulations, legal procedures or government requirements; Defend legal rights or defend against legal claims; Or prevent, detect or investigate illegal activities, fraud, abuse, breach of our terms or threaten the safety of the service or the personal safety of any person.
We provide you with account setup to access and process your personal data.
Using the thinkdiag application, you can access and, in some cases, export most of your personal information, including information on your account and on your vehicle. Your account Settings allow you to change and delete most personal information. You can also delete your account, and we will delete all relevant data stored on your server.
We provide your account setup function to control our data usage. For example, you can restrict receiving our notifications, turn off location information, and so on.
We save your account information such as your name, email address and password as long as your account exists as we need it to operate your account. In some cases, when you provide information for a function of a service, we remove it after the function no longer needs data. Unless otherwise specified, we retain other information, such as your vehicle diagnostic information, until you request us to delete the data or your account as we use this data to provide you with your vehicle information and other services. For legitimate business interests, we also keep information about you and your use of the service, including how we use the information and how the information is shared.
We try to make sure your data is secure. We maintain data security using a combination of technology, management, and physical control. The security of your information is also up to you. If we provide you (or wherever you choose) with a password to access certain parts of the thinkdiag application, you are responsible for keeping that password confidential. We ask you not to share your password with anyone. No method of transferring or storing data is completely secure. Any transmission of personal information is at your own risk. We are not responsible for circumventing any privacy Settings or the security measures we provide. If you have safety related questions, please contact us.
Telephone: 833-MYCAR-66 (833-692-2766)
THINKCAR Co., Ltd